Refund Policy

At Fotto.AI we stand behind the quality of our AI photo generation. If you are not happy with the photos you received, we offer a full money-back guarantee — as long as less than half of your purchased credits have been used at the time you request the refund.

Your satisfaction matters to us. We would rather refund you early and learn from your feedback than keep you as an unhappy customer.

To request a refund, simply send us an email at info@fotto.ai and include the following:

• The email address you used to sign up for your Fotto.AI account so we can locate your purchase.
• A short description of the issue — what went wrong, what didn’t look right, or any other feedback about your experience.
• Optionally, examples of the generated photos that did not meet your expectations (you can attach or paste them into the email).

Any detail you share helps us improve the product for everyone. As long as less than half of your purchased credits have been used, we will process your refund without quibbling over the reason.

Once we receive your email, we will review your request and issue a refund to the original payment method, typically within 3–5 business days. Depending on your bank or card provider, it may take a few additional business days for the refund to appear on your statement.

We will confirm by email as soon as the refund has been processed on our side.

The money-back guarantee covers one-time credit purchases made on Fotto.AI, provided that less than half of the purchased credits have been used at the time of your refund request. The guarantee is designed to let you try the service in good faith — if it isn’t working for you, decide early and we’ll refund the purchase. Once you’ve used half or more of your credits, the refund window for that purchase has closed.

If you have any questions before requesting a refund, or if you would like us to try to fix the issue first (for example, regenerate your photos with different settings), feel free to mention that in your email and we will be happy to help.

For any refund request or question about this policy, please contact us at info@fotto.ai.

Fotto.AI
Email: info@fotto.ai