Refund Policy

Fotto.AI provides a 7-day money-back guarantee on your first credit purchase. This gives a new customer a limited opportunity to evaluate the service while helping us prevent repeated use followed by refund requests.

A refund is not automatic. Your request must satisfy all requirements below and remains subject to any consumer rights that cannot legally be excluded.

To qualify under the 7-day guarantee, all of the following must be true:

• Within seven days: We receive your request no later than 168 hours after purchase.
• No generated photo downloaded: You have not exported or downloaded a generated photo associated with the purchase. A download indicates that the digital output was accepted and delivered.
• First purchase: The request concerns your first completed Fotto.AI credit purchase.
• Reason provided: You briefly explain the quality concern, technical problem, or other reason the service did not meet your expectations.

We may use account, payment, generation, export, and download records to verify eligibility.

The guarantee applies once, to your first Fotto.AI credit purchase. Later purchases are normally final because an existing customer has already had an opportunity to evaluate the service.

You may ask support for help improving your results before requesting a refund. Better reference selfies or different scenes can often resolve quality concerns. Support does not extend the seven-day period.

Except where mandatory law requires otherwise, we may decline a refund when:

• the request arrives more than seven days after purchase;
• any generated photo associated with the purchase has been downloaded or exported;
• the purchase is not your first completed Fotto.AI credit purchase;
• the result was materially affected by unsuitable references, including blurred images, hidden faces, group photos, heavy filters, or outdated photos;
• the request assumes the service will change your real identity or guarantee dating outcomes;
• the request involves fraud, multiple accounts used to repeat the guarantee, or a Terms violation;
• relevant account or generation records were deleted before we could review the request; or
• a promotion expressly stated different refund conditions.

A declined guarantee request does not remove any refund, repair, replacement, or withdrawal right available under mandatory law.

Send a new email to info@fotto.ai with the subject Refund Request, preferably from your account email.

Include your account email, payment ID if available, a brief reason, and confirmation that this is your first purchase and no generated photo was downloaded.

Never send passwords, complete card numbers, or other sensitive payment credentials.

We aim to review a complete request within two business days. Approved refunds are initiated to the original payment method; they cannot be redirected to another account or person.

Stripe, your bank, or card provider may need approximately 5–10 business days to display the credit. Refunded credits may be removed from your Fotto.AI account upon approval.

Please contact us before opening a chargeback so we can investigate and try to resolve the issue. Nothing in this policy prevents you from contacting your payment provider or exercising a legal right.

We may suspend access to disputed credits while a chargeback is investigated. Fraudulent or abusive claims may result in account closure under our Terms.

This guarantee is an additional contractual benefit. It does not exclude, restrict, or replace consumer protections that cannot be waived. Broader mandatory rights for defective or non-conforming digital services continue to apply.

Questions and refund requests: info@fotto.ai.

Fotto.AI
Netherlands